Refund/ Return Policy

Thank you for shopping with Empire Barber Supply, We appreciate your business and it is important to is that you are completely satisfied with your purchase. We handle returns on a case-by-case basis and our goal is to satisfy our customers. We stand behind our products and want customers to be satisfied with them.

Please make return requests through email: info@empirebarber.ca

 NO RETURNS WILL BE ACCEPTED FOR:

  • CHEMICALS
  • LIQUIDS
  • AEROSOLS
  • CLIPPER/TRIMMER BLADES
  • SCISSORS/SHEARS
  • RAZORS/RAZOR HOLDERS

Items must be returned within 3 days of delivery date as long as it has not been used. Return shipping charges will be paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to a 20% restocking charge.

Returned items must have a copy of the sales receipt and all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition. Returns must be packed inside a shipping carton with adequate packing.

All Defective Electrical Machines Must Be Sent to The Respective Manufacturer for Warranty Service

If you would like to return a Wahl, Andis, Babyliss or Oster Machine, it must be in new and unused condition with all original documentation and accessories included in the original box. We will refund the cost of the machine less the 20% restocking fee and any applicable shipping charges incurred (actual shipping cost if order was sent through free shipping) after we inspect the machine to be in new, unused condition. 

If the inspection of the item reveals the item to be used, the customer will be responsible for the cost of the return shipping of the item back to the customer or a restocking fee of 50% will be applied in addition to any and all shipping charges associated with the product.