Frequently Asked Questions

Ordering Questions

Can I Make Adjustments To My Order?

Yes, you are welcome to make adjustments to your order if it has not yet been shipped. If you have not received an email confirming the shipment of your order, it indicates that changes can still be made. To request adjustments, please call us directly at 1-833-502-2190. We are here to assist you in ensuring that your order meets your needs.

Can I Cancel My Order?

Due to our commitment to prompt shipping, we cannot guarantee that your order can be cancelled. If your order has not yet been shipped, there is a possibility for cancellation. In such cases, please contact us directly at 1-833-502-2190 to initiate the cancellation process.

If your order has already been shipped, unfortunately, we are unable to cancel it. However, we are still here to assist you. Please reach out to us and we will assist you with your request.

What If I Have Question About A Product Or Policy?

For any inquires about our products or policies, feel free to reach out to our support team. We are available to provide comprehensive answers and assist you with any concerns you may have. Contact us

I Entered The Wrong Shipping Address! What Can I Do?

If you have entered an incorrect address for your order, it's important to act promptly. If your order has not yet been shipped, we may be able to adjust the address. Please contact us urgently at 1-833-502-2190 to make the necessary changes.

In the event that your order has already been shipped, we recommend reaching out directly to the carrier. You may have the option to redirect the package to a new address or have it held at a postal location.

Should the package be returned to our facility, we are prepared to assist you further.

Shipping Questions

What Shipping Carriers Do you Use?

Our primary carriers include FedEx, UPS, and Canada Post.

How Can I Track My Order?

You will receive an email containing all the necessary tracking information as soon as your order has been shipped. This allows you to conveniently track your order at every step of its journey. Additionally, we will send you a confirmation email once your order has been delivered.

Do You Offer Free Shipping?

Order shipped within Canada benefit from free shipping on orders over $99. *Excluding Furniture*

How Long Does It Take For My Order To Arrive?

How Long Does It Take For My Order To Ship?

We take great pride in the efficiency of our shipping process. Please be aware that we do not ship orders over the weekends. Any orders placed during weekends or holidays will be processed and shipped on the following business day.

Orders placed before 3 PM MST are shipped on the same day. In the rare occurrence there is an issue processing your order (i.e shipping address did not verify), this could lead to a delay in it's shipping. In such cases, you will be promptly notified via email or phone about any changes or updates relating to your order. Our commitment is to ensure that you receive your order as swiftly and smoothly as possible.

Returns and Warranty

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received. To intiate a return contact us.

How long will it take to receive my refund?

Refunds are processed within 2-5 business days.

What Products Have A Warranty?

All electrical tools, including clippers, trimmers, shavers, hair dryers etc, come with a 1-year warranty covering all defects. If you experience any defects with these electrical tools, please do not hesitate to contact us for assistance.

Additionally, all Ideal Furniture items, such as barber chairs and shampoo units, are backed by a 2-year warranty. If you encounter any issues with these furniture pieces, we encourage you to reach out to us. Our dedicated team is here to ensure that any problems you face are addressed promptly.

For more information warranty policy.

Still looking for answers?

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